Founded over 150 years ago, Mission Australia today counts 2’800 staff as well as 1’750 volunteers and provides a range of community services to roughly 120’000 people in need across the country. With offices across the nation and complex requirements for routing different kinds of inbound calls, Mission Australia was struggling with a legacy setup that proved hard to manage and expensive to maintain.

Switch Telecom provided an in-depth analysis of the current setup for inbound calls along with specific options for improvement. The resulting changes not only led to a large cost saving potential but also in a significantly simpler way to manage the entire inbound infrastructure.

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