Here’s why customers choose Switch
Immediate
cost savings
Immediate
cost savings
Our affordable cloud solutions and unlimited support eliminate capital costs, legacy equipment and ongoing maintenance.
Improved business
efficiencies
Improved business
efficiencies
Tailored and streamlined solutions for your business supported by centralised oversight, simplified billing and swift issue management.
Exemplary service
and support
Exemplary service
and support
You’ll receive a dedicated team of experts as one point of contact, delivering prompt, personalised service.
Long-term, strategic
telco solutions
Long-term, strategic
telco solutions
All our solutions are scalable and fail-proof to protect the future of your business.
Scalable solutions for retail
Keeping iconic retail brands ahead of the curve through modern upgrades, effortless connectivity and exceptional service.
The Challenge
When retailers in high growth periods bring on multiple voice and data providers with no clear plan, only thinking of telco as a utility to ‘plug in’, and fail to address common retail connectivity issues, the result is an extremely poor customer experience. Switch designs solutions to delight customers with centralised, prompt support for all staff.
The Solution
Our managed solution is designed to transform the technology experience for retailers, offering not just connectivity but a comprehensive support system tailored to their unique needs.
We understand the struggles that non-tech-savvy individuals encounter when dealing with connectivity issues and the lack of a dedicated support channel. It can be difficult to articulate and find the resources to resolve issues. Switch provide a dedicated point of contact, ensuring no uncertainties when problems arise. Stores can now directly reach out for swift solutions, experiencing quick response times that empower staff and improve overall operational efficiency.
Retail centres are notorious for poor internet connections. Our dedicated professional services team ensures that the required infrastructure updates and built in redundancy result in reliable connectivity, meaning no downtime for point of sale, websites, customer management and other backend systems. Not only that but our remotely managed solution provides real-time insights into the network, allowing for proactive issue resolution. We often contact the customer before they’re even aware there is a problem.
Additionally, our deployment and implementation is designed for zero downtime and minimal interruption, so that stores and customers are not inconvenienced.
Say goodbye to uncertainties and hello to a streamlined, efficient, and responsive technology infrastructure.
What we delivered
- Scalable technology to keep pace with growth
- Remote management and support
- Modern and simplified solution
Modern cloud based solutions for Healthcare
Medical centres can focus on patients not im-patience for outdated and unreliable voice and data.
The Challenge
Many medical centres grapple with outdated phone systems and unreliable internet, impacting patient services and hindering practice expansion. Engaging a different telco provider for every practice adds to the complexity, resulting in minimal support for issue resolution.
The Solution
Our medical centre customers are immediately assigned a dedicated team to analyse their setup and co-create a streamlined, modern solution with centralised management and oversight. Our dedicated teams are specialists in healthcare solutions, with knowledge of how to incorporate specific technology, such as cloud fax, within a perfect solution. Healthcare solutions often require a partial or entire technology upgrade, internet connections with redundancy, an inbound number and a fully cloud-hosted phone system. This centrally managed cloud solution means practices can scale easily as they build new sites and enable new features to support business growth. Built in redundancy also means that patients are effectively supported and able to book appointments and engage in seamless telehealth calls even during an outage.
The dedicated team deploy quickly and efficiently and become an ongoing single point of contact allowing for quick issue resolution and support. All of this is captured in a single monthly bill, streamlining all aspects of engagement with Switch.
What we delivered
- Reliable uptime with built-redundancy
- Technology upgrade and migration to the cloud
- Streamlined billing
Improving business outcomes for Guardian Childcare
An ambitious roll-out with a tight deadline; Switch becomes an integral partner during a time of rapid expansion
The Challenge
Five years ago, amid explosive growth, the company’s operations still resembled a start-up, hindered by an outdated telco provider. Stability issues, resource allocation problems, and complex bureaucracy threatened the timely opening of their Victorian support office.
The Solution
Switch’s agile service delivery allowed Guardian to overcome these challenges and embrace a more efficient approach. The transition from multiple account managers to a dedicated reliable single point of contact provided an exceptional level of ownership and understanding of Guardian’s unique needs. Over time, we became an integral partner, extending their support to functions like licensing, hardware provisioning, network management, security and on-site assistance.
When it came time to re-tender for telco services, Guardian Childcare chose Switch, despite not being the cheapest option. The decision was based on Switch’s unmatched service quality, management, and support model. The transition to Switch was ambitious, involving migration of over 120 childcare services within just two months, including data connections, voice services, and an extensive technology shift at Guardian’s state offices to Microsoft Teams calling.
The success of the project, which allowed Guardian to cancel services with the incumbent provider ahead of schedule, was attributed to Switch’s deep understanding of the childcare industry’s nuances and compliance regulations. Our commitment to avoiding disruptions during technician visits and maintaining clean, clutter-free learning spaces played a crucial role in Guardian’s achievements.
Since then, Switch have continued to support Guardian to rollout greenfields and new acquisitions ensuring connectivity from day one and zero downtime.
What we delivered
- Agile service delivery
- Dedicated support
- Strategic partnership
Optimised operations for Krueger Transport Equipment
Australia’s leading transport manufacturer are ready to roll into the future with our top-tier data, network, and voice solutions.
The Challenge
Confronted with ongoing network failures, inadequate support, and the challenge of maintaining operations using outdated legacy equipment, Switch were tasked to deliver end-to-end data, network, and voice solutions to optimise Krueger’s operations.
The Solution
Our solution not only standardised their technology across all four business locations but also significantly expanded their core capacity, improved WiFi coverage, and centralised their services into a single, user-friendly management portal.
As a result, we not only resolved existing issues but also established a proactive framework to prevent future problems and enhance their capacity for innovation and growth.
Furthermore, we integrated direct connectivity into AWS, empowering Krueger Transport with seamless access to cloud resources and enhancing their capacity for innovation and growth. Even with the introduction of High Availability Firewalls, backup data links, and network redundancy, we managed to achieve a remarkable 20% cost reduction without compromising the quality of service. We are fully invested in ensuring your success and look forward to continuing our exceptional partnership with Krueger Transport
What we delivered
- Unified technology across four national locations
- Expanded core capacity
- Significant cost savings