Why You Should Be Using Microsoft Teams Calling

Microsoft recently announced their earnings for Q1 of FY21, and the numbers are quite eye-popping. The incredible increase in both revenue and profit is driven by a rapid adaption of many of Microsofts’ products – most impressively probably Teams:

Source: Business Of Apps

From 44 to 75 million in one month – that’s one product which clearly benefitted from the Work-From-Home trend brought on by COVID-19. 6 months later, at the time of this writing, Teams records 115 million users, and there is no end to that trend in sight. 

Teams is everywhere. 91% of Fortune 100 companies use it. If you’re not using it already, chances are you’ve heard of it or work with someone using it as their daily communications tool. Microsoft Teams is free to use for anyone with an Office365 subscription, which proves to be an extremely low hurdle to entry. 

While the collaboration and messaging capabilities of Teams are impressive and certainly useful, we consider the most exciting yet mostly unknown feature Teams Calling. Imagine you could not only use Teams for internal communications – messaging and calling people within your organisation – but actually as your only tool of communication, including making regular phone calls to any number you wish? 

Guess what: You can. Teams Calling is exactly that. It adds full phone capability to a service you’re likely (soon) using anyways.  

No expensive on-site hardware to install and maintain. No complex hosted systems to manage and somehow link to your desk phone. Not yet another tool or clunky app you need to install and update on your computer or phone – if there even is that option with your legacy system. 

Use Teams Calling from any device you want. Your smartphone, your tablet, your laptop, your office computer – and even a desk phone, if that’s your preference. Use it anywhere you are, to call anyone you want. 

Works beautifully. Anywhere you need it to. 

And don’t worry about those standard telephone features you love so much – Teams does it all: Automated attendant, speed dial, line hunt, call holding and retrieving, call forwarding, simultaneous ringing, call history, and voicemail – it’s all there, at the tip of your fingers. 

What is required to use Teams Calling? 

While the underlying technology is VOIP and the functionality is built into Teams, you need someone to provide what’s called “carriage” in order to make calls to anyone outside your organisation. In simplified terms, carriage is the bridge between your internal network and the public telephone network when it comes to making voice calls. 

At Switch Telecom, we have invested heavily in the infrastructure required to provide carriage for Teams Calling, and we host a Session Border Controller (SBC) fully integrated with a Tier 1 carrier partner in order to provide the best of both worlds: High-quality call quality on the best network available, and a fully interconnected platform run and maintained by Switch Telecom to ensure maximum uptime and minimal disruption. 

The flow from the phone network to the end-user

With Work-From-Home mandates still in place in many locations, and no guarantee that the world will ever return to the classic model of only conducting business from a central office equipped with expensive hardware, it’s become pertinent to become flexible and agile, especially when it comes to staying connected – both internally, but also with external partners and customers. 

Ditch your expensive legacy phone system. Allow your staff to optimally work from anywhere. The Switch to Teams Calling is quick and painless. And once you’re on it, you’ll never look back. That’s a promise. 

Email us or call us on 1800 800 723 to learn more. No commitment. Simply explore the next level of communications, explained and implemented by a team obsessed with customer satisfaction. 

Scroll to Top